Conversational AI Voice Bots for Call Center Automation
Table of Contents
The Frustration of Legacy Push-Button IVR Systems
Legacy push-button Interactive Voice Response (IVR) phone menus force callers through tedious numeric sub-menus ('Press 1 for Sales, Press 2 for Support'), frustrating callers and increasing call abandonment rates.
How Conversational AI Voice Bots Work
Conversational AI voice bots combine Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Neural Text-to-Speech (TTS) to understand natural spoken phrasing and converse fluently with callers.
Integrating Voice Bots with Enterprise Telephony & CRM
Integrating voice bots with SIP trunking telephony and CRM databases enables bots to handle order status checks, payment collection, and appointment booking over the phone 24/7.